We want you to be completely happy with your purchases if when you receive them they are not what you wanted or you have just changed your mind, contact us within 14 days of receipt and if they are unused in the original packaging we will arrange with you to return them to us for a refund. If an item arrives damaged or faulty please notify us immediately (photographs help!) and on returning the item we can rectify the problem for you by arranging a replacement or refund.within the 14 days as per our T&Cs Sorry but we cannot exchange or refund personalised books or cards.
Please note at peak postal periods we cannot guarantee delivery by a certain date and would request you leave sufficient time to ensure your order is placed well in advance for delivery. We try to post daily at peak times but please be aware that at Christmas delivery can be delayed by Royal Mail by sheer volume alone.